Outstanding Tiny Desk AI

Refund Policy

Refund policy for Outstanding Tiny Desk AI

Refund Policy

Refund Policy for Outstanding Tiny Desk AI

Last updated: October 29, 2026

Introduction

Outstanding Tiny Desk AI (https://outstanding-tinydeskai.com) turns photos into personalized Outstanding concert videos. Users can replace up to five performers using individual photos or a group photo, or use the separate Pet Mode. Human and pet uploads cannot be mixed in the same video.

This Refund Policy explains refund eligibility for credit purchases, what happens when video generation fails, and how to request a refund.

Nothing in this policy limits rights you may have under applicable consumer protection laws.

Refund Eligibility for Credit Purchases

You may request a refund within 7 days of the purchase date for the unused portion of your purchased credits.

  • Fully unused credit purchases are eligible for a full refund.
  • Partially used credit purchases are eligible for a proportional refund based on the unused purchased credits.
  • Credits already consumed for successfully completed video generations are not refundable, except where required by applicable law.

To request a refund, email support@outstanding-tinydeskai.com with your account email and payment details.

We will verify your purchase date, credit usage, and payment status. Approved refunds will be returned to the original payment method where possible.

If you have made multiple credit purchases, refund eligibility is assessed separately for each purchase.

Credits and Usage

Credits are virtual units used to pay for AI video generation on Outstanding Tiny Desk AI. The required credits are displayed before you confirm a generation.

  • Purchased credits never expire.
  • A 480p video uses 50 credits; a 720p video uses 100 credits.
  • Current packages are 50 credits for $9.99, 100 credits for $12.99, 200 credits for $19.99, and 300 credits for $27.99.
  • Performer count and Pet Mode do not add any charge to the selected resolution.
  • Credits consumed by successfully completed generations are not refundable.
  • Promotional, bonus, or complimentary credits cannot be exchanged for cash.
  • Credits have no cash value outside the service and cannot be transferred or redeemed independently of an eligible purchase refund.

Non-Refundable Cases

Except where required by applicable law, refunds are generally not available when:

  • More than 7 days have passed since the credit purchase.
  • The request concerns credits already consumed by successfully completed generations.
  • A completed AI-generated video differs from your personal expectations or preferred artistic result.
  • The request concerns promotional or complimentary credits.

AI-generated videos may contain differences in facial appearance, clothing, pet appearance, body proportions, movements, or other visual details. Such differences do not automatically qualify for a cash refund.

These restrictions do not override statutory consumer rights.

One-Time Purchases and Subscriptions

Credit packages are sold as one-time purchases.

Outstanding Tiny Desk AI does not currently offer automatically renewing subscriptions. Purchasing credits does not enroll you in a recurring payment plan.

Failed Video Generations

If a video generation fails, the credits deducted for that failed attempt will be automatically returned to your account balance.

Returned credits can be used for another generation.

Credit restoration for failed generations is separate from cash refunds. Cash refunds remain subject to the applicable 7-day refund conditions and consumer protection laws.

Payment Processing and Refund Timing

Payments are processed by third-party payment providers. We do not normally store complete payment card numbers.

Approved refunds will be issued to the original payment method whenever possible.

Refunds typically appear within 5–7 business days after processing, depending on your payment provider, bank, card issuer, and location.

Any applicable payment processing or currency-conversion fees will be handled according to applicable laws and the terms disclosed at checkout.

Duplicate or Unauthorized Charges

If you believe you were charged twice or notice an unauthorized transaction, contact support@outstanding-tinydeskai.com promptly.

Include your order number or transaction ID so we can investigate and provide an appropriate remedy.

You retain any rights to contact your payment provider, bank, or relevant consumer protection authority.

How to Request a Refund

Email support@outstanding-tinydeskai.com within 7 days of purchase with:

  • Your account email address
  • Your order number or transaction ID
  • The purchase date and credit package
  • A brief statement requesting a refund

We may request additional information necessary to verify the transaction. Never send your password or full payment card number.

Third-Party Service Issues

Outstanding Tiny Desk AI uses third-party services for video generation, hosting, and payment processing.

Temporary technical issues may affect generation availability. When a video generation fails, the credits deducted for that attempt are automatically returned to your account balance.

Changes to This Refund Policy

We may update this policy to reflect changes in our services, pricing, payment methods, or legal requirements.

The latest version will be published on our website with an updated date.

Purchases made before a material policy change will generally be evaluated under the policy effective at the time of purchase, unless applicable law requires otherwise.

Contact

For questions about refunds, payments, or credits:

Email: support@outstanding-tinydeskai.com

Website: https://outstanding-tinydeskai.com